FAQ

How can I contact Ardour & Co.?

You can email us at hello.ardourco@gmail.com, where our customer service team will be happy to assist you with any inquiries.

Do you ship worldwide?

Yes, we offer worldwide shipping.

Where do you ship from?

We ship from our trusted fulfillment centers in multiple locations, ensuring efficient delivery based on your region.

Can I change or cancel my order?

We strive to process orders as quickly as possible. If you need to request a change or cancellation, please contact us within 12 hours of placing your order. After this window, cancellations cannot be guaranteed. However, once you receive your order, you may return it for a full refund.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal for secure transactions.

When will my order be processed?

Orders are processed and shipped out Monday to Friday. Please allow 1-3 business days for processing before your order is shipped. Processing times may be slightly longer during holiday and sale seasons.

How long will it take to receive my order?

Depending on your location, orders typically arrive within 7-21 business days. Delivery times may vary due to customs processing and local postal services.

What if I don’t receive my order?

If your order has not arrived within 30 days of shipping, please contact us at hello.ardourco@gmail.com, and we will assist you with a resolution, including a refund if applicable.

Will I be charged customs and taxes?

Our product prices are listed tax-free in US Dollars. You may be responsible for import duties, taxes, or customs fees upon delivery, which are determined by your local customs office. These charges are not covered by Ardour & Co. For more details, please contact your local customs authority.

How do I return an item?

If you need to return an item, please email us at hello.ardourco@gmail.com with your order number, and we will provide instructions on how to proceed with the return.

What if the item(s) I received are defective/incorrect/damaged?

If you receive an incorrect, defective, or damaged item, please email support@ardourandco.com with your order number and photos of the item. We will resolve your case as quickly as possible.

When will I receive my refund?

Once your return is processed, refunds will be issued to your original payment method within 7-10 business days. If you paid with a credit or debit card, your bank may take additional time to process the refund. If you haven’t received your refund yet, we recommend contacting your bank or card issuer for updates.